Template

Guest Promise Check 2015-2016 Cycle 1

by Billy Venter, from the Community

20+

This Guest Promise Check is a comprehensive hotel operations checklist designed to assess environment, service, and brand standards across exteriors, reception, corridors, public areas, and digital journey touchpoints. It covers cleanliness, repair, lighting, merchandising compliance, personal appearance, check-in experience, amenities, complaint handling, and 24-hour coverage. The template also includes Promise Check actions, self-check cadence, action planning, noise management, and guest focus measures to help teams improve comfort, consistency, and compliance during the 2015-2016 cycle.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Guest Promise Check - Bed Only
This hotel housekeeping checklist focuses on the bed to meet guest promise standards. It guides room attendants to verify fixtures and fittings near the bed are clean, the headboard is spotless, and all linens (sheets, pillowcases, mattress protector, duvet cover, throws and cushions) are present, clean, and in good repair. It ensures the bed is made to brand standard and includes checks for mattress cleanliness, comfort, correct rotation, and overall condition. A guest focus section confirms linens and bedding are free of marks and hair. Ideal for hotels and accommodation providers to standardize inspections, training, and quality audits for consistently guest-ready rooms.
by Adam Williams, from the Community
Downloads: 20+
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Template
Model Operation Hotel Guest Survey Checklist
This hotel guest survey checklist supports model operations across the full guest journey. It covers pre-arrival communications and self check-in, front-desk reception standards, bell desk and luggage handling, in-room checks across living room, kitchen, and bathrooms, connectivity and amenities, housekeeping and replenishment, safety and evacuation details, service request handling during the stay, and clear departure and post-departure follow-ups. Use it to assess consistency, cleanliness, responsiveness, and guest experience across units and teams.
by Pushkar Raj, from the Community
Downloads: 10+
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Template
Guest Experience and Quality Manager Checklist
This customizable checklist helps hotel Guest Experience and Quality Managers standardize daily operations and audits. Cover daily briefings, property inspections, reception check-in and check-out standards, housekeeping and apartment hygiene, laundry, signage and QR compliance, PMS access, guest feedback, complaint handling and follow-ups, and reporting to leadership. Use it to monitor Hotelogix tickets, engage staff, and maintain brand standards across properties.
by Pushkar Raj, from the Community
Downloads: 10+
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Template
Model Operation Guest Survey Checklist
Standardized guest survey checklist for hotel model operations, designed to evaluate the entire guest journey from pre-arrival communication to post-departure feedback. Covers front desk service, bell desk and luggage handling, unit access and safety, living room and bedroom standards, kitchen equipment and amenities, bathroom hygiene, WiFi and internet, housekeeping quality, service request handling, security presence, and check-out. Use to ensure consistent service, accurate information, and a seamless self check-in and check-out experience.
by Pushkar Raj, from the Community
Downloads: 10+
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Guest Promise Check 2015-2016 Cycle 1

About author

You might also like

Guest Promise Check - Bed Only

Model Operation Hotel Guest Survey Checklist

Guest Experience and Quality Manager Checklist

Model Operation Guest Survey Checklist

You might also like

Guest Promise Check - Bed Only

Model Operation Hotel Guest Survey Checklist

Guest Experience and Quality Manager Checklist

Model Operation Guest Survey Checklist