Template

Guest Experience Review Checklist

by Guadalupe Arroyo, from the Community

10+

Use this guest experience review checklist to evaluate restaurant exteriors, dining rooms, and back-of-house conditions. Verify signage, lighting, cleanliness, restrooms, and ambiance. Assess food quality standards including fry and grill temps, holding procedures, staging times, and prep readiness. Review uniforms, front counter and drive-thru service, and training and certification for staff. Standardize inspections across locations to improve consistency and guest satisfaction.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Guest Experience Review Checklist (GER)
Use this Guest Experience Review checklist to assess quick service restaurant standards across exterior areas, dining room, restrooms, and back-of-house. Verify cleaning, signage, POP, lighting, and repairs; review grill, fryer, toasters, holding units, and refrigeration programming and condition. Check food prep, sauce labeling, bread toasting, and temperatures. Confirm uniforms, training certifications, shift leadership, job aids, and iPad availability. Evaluate drive-thru, speed of service, front counter organization, and overall compliance.
by Ashley Bullock, from the Community
Downloads: 10+
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Template
JITB Guest Experience Review Checklist
This Jack in the Box guest experience review checklist helps evaluate end‑to‑end service and operations across the drive‑thru, dining room, back of house, and exterior. Assess greet times, order taking, friendliness, and exceptional service. Verify order confirmation, sauces and condiments, bag accuracy, receipts, and beverage standards. Check food quality for fries, burgers, tacos, crispy chicken, packaging, breads, and holding cabinet temperatures. Review quick service times, rush readiness, staffing and workstation deployment, and PIC leadership. Inspect dining room cleanliness, uniforms, restrooms, and ambiance, plus exterior signage, parking, landscaping, and drive‑thru equipment. Confirm training systems and certification for current promotions.
by Vinodh Bahuleyan, from the Community
Downloads: 80+
Get
Template
Operations Excellence Assessment
This comprehensive operations excellence assessment helps quick service and restaurant teams audit guest experience and operational standards across the site. It covers drive-thru performance, exterior and signage, dining room cleanliness, restrooms, service area and kitchen readiness, fryer and grill procedures, assembly and prep standards, storage practices, and general food safety and holding times. It also includes manager questions on staffing, training, inventory, and deployment to improve compliance, efficiency, and overall restaurant performance.
by Stephanie Latino, from the Community
Downloads: 20+
Get
Template
Brand Standards Assessment Checklist 2020
This brand standards assessment checklist helps restaurants evaluate the full guest experience and operational quality. It covers drive thru performance including greeting, order accuracy, confirmation screens, service speed, and friendly farewells. Food quality checks include fry and protein temperatures, burger build, beverage standards, packaging, and order accuracy. Back of house quality reviews staging, holding temperatures, grill and fryer practices, oil quality, prep readiness, breads and saucing. Dining room criteria include greeting times, total service time, guest focus, uniforms, cleanliness, ambiance, and kitchen visibility. Exterior standards assess signage, lighting, building condition, windows, parking lot, sidewalks, landscaping, menu boards, and drive thru lanes and service windows. Training systems verify certifications, leadership, staffing, workstation deployment, and current promotion readiness.
by Vinodh Bahuleyan, from the Community
Downloads: 20+
Get

Guest Experience Review Checklist (GER)

Use this Guest Experience Review checklist to assess quick service restaurant standards across exterior areas, dining room, restrooms, and back-of-house. Verify cleaning, signage, POP, lighting, and repairs; review grill, fryer, toasters, holding units, and refrigeration programming and condition. Check food prep, sauce labeling, bread toasting, and temperatures. Confirm uniforms, training certifications, shift leadership, job aids, and iPad availability. Evaluate drive-thru, speed of service, front counter organization, and overall compliance.

by Ashley Bullock, from the Community

10+

Get

Template

JITB Guest Experience Review Checklist

This Jack in the Box guest experience review checklist helps evaluate end‑to‑end service and operations across the drive‑thru, dining room, back of house, and exterior. Assess greet times, order taking, friendliness, and exceptional service. Verify order confirmation, sauces and condiments, bag accuracy, receipts, and beverage standards. Check food quality for fries, burgers, tacos, crispy chicken, packaging, breads, and holding cabinet temperatures. Review quick service times, rush readiness, staffing and workstation deployment, and PIC leadership. Inspect dining room cleanliness, uniforms, restrooms, and ambiance, plus exterior signage, parking, landscaping, and drive‑thru equipment. Confirm training systems and certification for current promotions.

by Vinodh Bahuleyan, from the Community

80+

Get

Template

Operations Excellence Assessment

This comprehensive operations excellence assessment helps quick service and restaurant teams audit guest experience and operational standards across the site. It covers drive-thru performance, exterior and signage, dining room cleanliness, restrooms, service area and kitchen readiness, fryer and grill procedures, assembly and prep standards, storage practices, and general food safety and holding times. It also includes manager questions on staffing, training, inventory, and deployment to improve compliance, efficiency, and overall restaurant performance.

by Stephanie Latino, from the Community

20+

Get

Template

Brand Standards Assessment Checklist 2020

This brand standards assessment checklist helps restaurants evaluate the full guest experience and operational quality. It covers drive thru performance including greeting, order accuracy, confirmation screens, service speed, and friendly farewells. Food quality checks include fry and protein temperatures, burger build, beverage standards, packaging, and order accuracy. Back of house quality reviews staging, holding temperatures, grill and fryer practices, oil quality, prep readiness, breads and saucing. Dining room criteria include greeting times, total service time, guest focus, uniforms, cleanliness, ambiance, and kitchen visibility. Exterior standards assess signage, lighting, building condition, windows, parking lot, sidewalks, landscaping, menu boards, and drive thru lanes and service windows. Training systems verify certifications, leadership, staffing, workstation deployment, and current promotion readiness.

by Vinodh Bahuleyan, from the Community

20+

Get

Guest Experience Review Checklist

About author

You might also like

Guest Experience Review Checklist (GER)

JITB Guest Experience Review Checklist

Operations Excellence Assessment

Brand Standards Assessment Checklist 2020

You might also like

Guest Experience Review Checklist (GER)

JITB Guest Experience Review Checklist

Operations Excellence Assessment

Brand Standards Assessment Checklist 2020