A detailed franchise audit document from March 2017 outlining comprehensive evaluation criteria for Greggs store operations. The audit covers six major areas: store maintenance and cleanliness, product availability, customer service standards, quality control, brand compliance, and food safety protocols. It includes specific checkpoints for store presentation, product display, staff performance, cleaning procedures, temperature monitoring, and training requirements. The document serves as a complete operational assessment tool to ensure consistent standards across Greggs franchises, with particular emphasis on food safety, customer experience, and brand representation. Each section contains detailed criteria that must be met to maintain franchise compliance and uphold Greggs quality standards.
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