Template

Front Desk Group Guest Check In Checklist

by Natasha Bhojani, from the Community

20+

This hotel front desk checklist guides team members through a consistent group guest check in process. It covers welcoming guests, verifying photo ID, confirming reservation details, capturing payment with an EMV reader, explaining holds, and asking about parking and passes. It also includes confirming a guest phone number for messaging, directing guests to rooms, and closing with a friendly introduction and invitation to assist further. Customer service standards emphasize eye contact, positive body language, acknowledging waiting guests and children, providing accurate information, and offering timely alternatives when needed.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Front Desk Leisure Guest Check In Checklist
Use this hotel front desk checklist to guide team members through a smooth leisure guest check in. It covers greeting with the hotel name, confirming membership and reservations, verifying ID, capturing payment, explaining holds, parking and passes, resort fee benefits, messaging setup, and luggage assistance. It also reinforces customer focused service standards such as eye contact, positive body language, engaging families, sharing hotel knowledge, and closing with a warm invitation to assist.
by Natasha Bhojani, from the Community
Downloads: 20+
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Hotel Front Desk Check-In Checklist
This hotel front desk check-in checklist helps teams deliver consistent, guest focused arrivals. It covers acknowledging guests in line, welcoming mobile check in users, confirming room type and payment, recognizing loyalty program tiers, offering upgrades and confirming late checkout where applicable. It guides discreet room number delivery, key and key packet preparation, and luggage assistance. It sets expectations for check in duration, branded collateral, professional conduct, service language, and proactive help. It also outlines owning guest issues, resolving requests quickly, and providing personalized, anticipatory service to create a positive emotional experience.
by Irina Vladu, from the Community
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Front Desk Farewell Audit
This front desk farewell audit checklist helps hotels standardize guest checkout interactions and deliver consistent service. It covers key steps such as acknowledging loyalty status, asking about the stay with empathy and escalation paths for issues, confirming the email address to send the folio, using the guest’s name and offering further assistance, reminding guests to retain keys for parking, and providing a sincere closing that thanks them for their loyalty. Ideal for hotel front desk teams and supervisors, this template supports coaching, quality assurance, and brand standards compliance while improving guest satisfaction and operational consistency.
by Amani Philip, from the Community
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W Rome Front Desk Check In Audit Checklist
This internal audit checklist supports the W Rome front desk team in delivering a consistent and exceptional check in experience. It covers greeting and acknowledging waiting guests, identifying first time stays, confirming nights and departure, thanking mobile key users, verifying room type and special requests, offering relevant upsells, and confirming method of payment. It guides Bonvoy recognition and upgrade language, check out time for elite members, luggage assistance, discreet room number communication, key handling standards, anticipatory service offers such as dining and transportation, and clear guidance when rooms are not yet ready with suggestions and estimated wait times.
by Raphael Fuchsbichler, from the Community
Downloads: 0
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Front Desk Group Guest Check In Checklist

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