Forbes Internal Audit Housekeeping Evening Service
by Evgeniya Kryukova, from the Community
This Forbes internal audit checklist helps hotels evaluate evening housekeeping service quality and guest experience. It covers timely and discreet service, creating a welcoming atmosphere, neat bed and turndown setup, water and nightstand items, clothing and shoe arrangement, room tidiness and waste removal, bathroom cleaning, amenity replenishment and organization, hygienic and high‑quality linens, adherence to environmental preference programs, and staff professionalism. Use it to standardize audits, train teams, and ensure consistent, luxury‑level housekeeping standards.
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