Template

FOH Hospitality Assessment

by jaka perdana, from the Community

This front of house hospitality assessment helps frontline staff and managers evaluate behavior, communication, situational awareness, service sequence, cleanliness, and grooming. It supports consistent customer experience through clear standards for attentiveness, empathy, teamwork, product knowledge, upselling, and problem solving. Use it for shift check ins, audits, and coaching across cafes, restaurants, and bars.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions .

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Restaurant Customer Service Checklist

This customer service checklist helps restaurants and cafes deliver consistent guest experiences. It covers cleanliness and first impressions, service etiquette, product knowledge and upselling, and till experience and speed of service. Use it to audit staff behavior, store presentation, queue times, order accuracy, and thank-you etiquette. Ideal for front-of-house teams and managers to spot gaps, coach staff, and standardize service across locations.

by Ryan Carranza, from the Community

10+

Get

Template

Kitchen Crew Monthly Appraisal Template

This Kitchen Crew Monthly Appraisal template helps restaurants evaluate back-of-house staff performance consistently and fairly. Use it to review customer service and friendliness, attentiveness, problem solving and anticipation, emotional intelligence, cleanliness standards, teamwork, communication, and job knowledge. It also supports monthly skills checks on food and SOP knowledge, brand promise awareness, and workstation competency. Optional bonus items include positive customer and peer feedback, supervisor evaluations, leave and attendance, and punctuality. Capture overall ratings, plan next-month tasks, and complete sign-offs for employees and managers across outlets.

by Le JunJie, from the Community

Get

Template

Kitchen Crew Monthly Appraisal

This bilingual Kitchen Crew Monthly Appraisal template helps restaurants evaluate back-of-house staff consistently. It covers customer attitude, attentiveness, problem-solving and anticipation, emotional intelligence, cleanliness standards, teamwork, communication, and job knowledge. It also checks SOP and food knowledge, brand promise awareness (FSC&V), on-time attendance, and positive feedback. Includes overall rating, next-month task planning, and employee and manager signatures.

by Jun Jie Le, from the Community

Get

Template

Reception Check-Out Audit Checklist

This hotel reception check-out audit checklist helps front office teams evaluate service quality and guest experience at departure. It covers queue acknowledgment and speed of service, billing transparency and accuracy, payment handling, and folio presentation. It also assesses offers of luggage or transport assistance, staff grooming and professionalism, natural communication and use of guest names, product knowledge, anticipatory service, collaboration across colleagues, active listening, posture and attentiveness, and empathy and problem resolution.

by Mona Sayfieva, from the Community

Get

FOH Hospitality Assessment

About author

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