Template

FO Product Knowledge (Site 28)

by Chamath Ratnayake, from the Community

This FO Product Knowledge form for Site 28 guides front office teams in recording essential property information. Capture property codes and names, unit and room counts, assembly point, current housekeeping unit, amenities such as pool, gym, and internet availability, access and entrances, disabled access, pricing, and operational model. Log proximity to airport, stadium, grocery, currency exchange, metro, laundry, and hospital or clinic to support guest queries and daily operations.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Product Knowledge
This product knowledge checklist helps hotel teams assess and improve familiarity with property details and services. Verify staff understanding of features such as number of floors, swimming pool location, gym operating hours, and loyalty program information like GHA DISCOVERY. Capture photos of product or amenity displays, rate employee expertise, and identify training gaps to ensure consistent, accurate answers for guests across the property.
by Ella Guo!, from the Community
Downloads: 0
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Template
Hilton Atlanta Airport Site Inspection
This hotel site inspection checklist is designed to evaluate Hilton Atlanta Airport for group events and meetings. Use it to capture meeting details and dates, property information, airport access, ratings, room counts, and accessibility. Assess sleeping rooms for rates, cleanliness, decor, amenities, bathrooms, and proximity to meeting space. Review meeting rooms for availability, setup charges, rental, lighting, sound, equipment, and restrooms. Estimate food and beverage pricing, menu options, and presentation. Note audio visual providers, pricing, and equipment condition. Record services and amenities such as business center, parking, fitness, pool, and tennis. Document facility policies, deposits, cancellation, and attrition, then calculate estimated expenses and add notes.
by Dee Dee Thomas, from the Community
Downloads: 0
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Template
Savoy Hotel Manila MOD Operations Checklist
Designed for hotel Managers on Duty, this checklist guides start of shift tasks, communication with FO and PBX, and coordination across housekeeping, lobby, gym, pool, meeting rooms, restaurants, and back of house. Verify cleanliness, safety measures, signage, music, lighting, and internet, and prioritize VIP and elite arrivals, room inspections, and amenities. Audit service delivery at check in and check out, manage queues, and escalate defects to Engineering and Loss Prevention. Confirm laundry and equipment standards, monitor BOH hygiene, and ensure handover with accurate MOD reporting to leadership.
by Karlo Evangelista, from the Community
Downloads: 30+
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Template
Guest Experience and Quality Manager Property Unit Audit
This guest experience and quality audit template helps hotels and serviced apartments assess overall property and individual unit readiness before welcoming guests. It covers operational readiness, general property condition, security and facilities, and staff amenities. Unit checks include access, lighting, WiFi, AC, living room furnishings, kitchen appliances and ventilation, bedroom cleanliness and furniture, and bathrooms with water pressure, drainage, and fixtures. The checklist also verifies smoke detectors, OS&E placement, and TV or satellite channels to ensure consistent standards and a comfortable stay.
by Dastan Kurmanov, from the Community
Downloads: 0
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Product Knowledge

This product knowledge checklist helps hotel teams assess and improve familiarity with property details and services. Verify staff understanding of features such as number of floors, swimming pool location, gym operating hours, and loyalty program information like GHA DISCOVERY. Capture photos of product or amenity displays, rate employee expertise, and identify training gaps to ensure consistent, accurate answers for guests across the property.

by Ella Guo!, from the Community

Get

Template

Hilton Atlanta Airport Site Inspection

This hotel site inspection checklist is designed to evaluate Hilton Atlanta Airport for group events and meetings. Use it to capture meeting details and dates, property information, airport access, ratings, room counts, and accessibility. Assess sleeping rooms for rates, cleanliness, decor, amenities, bathrooms, and proximity to meeting space. Review meeting rooms for availability, setup charges, rental, lighting, sound, equipment, and restrooms. Estimate food and beverage pricing, menu options, and presentation. Note audio visual providers, pricing, and equipment condition. Record services and amenities such as business center, parking, fitness, pool, and tennis. Document facility policies, deposits, cancellation, and attrition, then calculate estimated expenses and add notes.

by Dee Dee Thomas, from the Community

Get

Template

Savoy Hotel Manila MOD Operations Checklist

Designed for hotel Managers on Duty, this checklist guides start of shift tasks, communication with FO and PBX, and coordination across housekeeping, lobby, gym, pool, meeting rooms, restaurants, and back of house. Verify cleanliness, safety measures, signage, music, lighting, and internet, and prioritize VIP and elite arrivals, room inspections, and amenities. Audit service delivery at check in and check out, manage queues, and escalate defects to Engineering and Loss Prevention. Confirm laundry and equipment standards, monitor BOH hygiene, and ensure handover with accurate MOD reporting to leadership.

by Karlo Evangelista, from the Community

30+

Get

Template

Guest Experience and Quality Manager Property Unit Audit

This guest experience and quality audit template helps hotels and serviced apartments assess overall property and individual unit readiness before welcoming guests. It covers operational readiness, general property condition, security and facilities, and staff amenities. Unit checks include access, lighting, WiFi, AC, living room furnishings, kitchen appliances and ventilation, bedroom cleanliness and furniture, and bathrooms with water pressure, drainage, and fixtures. The checklist also verifies smoke detectors, OS&E placement, and TV or satellite channels to ensure consistent standards and a comfortable stay.

by Dastan Kurmanov, from the Community

Get

FO Product Knowledge (Site 28)

About author

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Product Knowledge

Hilton Atlanta Airport Site Inspection

Savoy Hotel Manila MOD Operations Checklist

Guest Experience and Quality Manager Property Unit Audit

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Product Knowledge

Hilton Atlanta Airport Site Inspection

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