Use this drive thru operations checklist to evaluate every stage of the quick service experience. Inspect exterior cleanliness, employee appearance, greetings, and digital menu board clarity. Verify order taking and name acknowledgement, payment instructions, and pull forward communication. Track OEPE speed under 180 seconds. Check order accuracy, required condiments, and receipt. Assess food temperature, freshness, taste, and presentation for sandwiches, fries or hash browns, and drinks to improve service.
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