Template

Drive-Thru Health Checklist

by Adam Natale, from the Community

20+

Standardize drive-thru operations with this health checklist for quick service restaurants. Use it monthly to observe service from inside and outside, set targets, assign a drive-thru leader, and coach teams. Verify staffing, pre-shift checks, menu boards, headsets, scanners, and payment systems. Confirm product and order assembly procedures, pull-forward usage, and communication on longer prep items. Capture issues, define root causes, and create action plans with owners and follow-ups.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Drive-Thru CFV Audit Checklist
Use this Drive-Thru CFV checklist to evaluate key aspects of quick-service drive-thru operations: exterior and crew cleanliness, order taking, payment and presentation, line time and OEPE speed targets, order accuracy, and food and beverage quality. Record issues such as litter, poor audio, missing items, and product temperature; capture root causes and comments to guide corrective actions. Ideal for QSR teams conducting Customer Focus Visits or operational audits to standardize performance and enhance guest satisfaction.
by Michael Hatwell, from the Community
Downloads: 10+
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Template
Drive-Thru Cleaning Procedures
Use this monthly drive-thru cleaning checklist to keep lanes, curbs, ordering windows, intercoms, signage, and exterior equipment clean and safe. The template guides teams through debris removal, spill cleanup, glass and surface sanitation, grease and oil checks, trash and recycling stations, lighting and visibility, and documentation of issues or follow-ups. Ideal for quick-service and drive-thru restaurants, it helps improve hygiene, brand standards, speed of service, and customer experience while supporting safety and compliance.
by Evan Lee, from the Community
Downloads: 0
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Template
JITB Drive-Thru Observations Checklist
This JITB Drive-Thru Observations checklist helps quick service restaurant teams assess end-to-end drive-thru performance. Review exterior cleanliness, menu and preview boards, lighting, and lane conditions. Audit guest experience at order points, including greeting speed, hold times, suggestive selling, order confirmation, and service etiquette. Verify team presentation and uniforms. Check order accuracy, sides and condiments, packaging, temperatures, and receipt issuance. Capture total time at window and overall drive-thru time targets, with space to note items ordered, variances, and corrective actions. Ideal for shift leads and auditors to standardize observations and improve speed, accuracy, and guest satisfaction.
by Jennifer Rogers, from the Community
Downloads: 10+
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Template
Drive Thru Blitz Checklist
Use this drive thru blitz checklist to evaluate quick service drive-thru performance from greeting and order scripting to window service and order delivery. Inspect speed of service against daypart targets, verify order accuracy and receipts, check packaging standards including bag folding, napkin counts, and product placement, and review food and beverage quality. Assess curb appeal such as menu boards, windows, sidewalks, lighting, and lot condition. Capture notes, photos, and signatures, assign corrective actions, and monitor improvements across locations.
by Justin Swank, from the Community
Downloads: 20+
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Drive-Thru CFV Audit Checklist

Use this Drive-Thru CFV checklist to evaluate key aspects of quick-service drive-thru operations: exterior and crew cleanliness, order taking, payment and presentation, line time and OEPE speed targets, order accuracy, and food and beverage quality. Record issues such as litter, poor audio, missing items, and product temperature; capture root causes and comments to guide corrective actions. Ideal for QSR teams conducting Customer Focus Visits or operational audits to standardize performance and enhance guest satisfaction.

by Michael Hatwell, from the Community

10+

Get

Template

Drive-Thru Cleaning Procedures

Use this monthly drive-thru cleaning checklist to keep lanes, curbs, ordering windows, intercoms, signage, and exterior equipment clean and safe. The template guides teams through debris removal, spill cleanup, glass and surface sanitation, grease and oil checks, trash and recycling stations, lighting and visibility, and documentation of issues or follow-ups. Ideal for quick-service and drive-thru restaurants, it helps improve hygiene, brand standards, speed of service, and customer experience while supporting safety and compliance.

by Evan Lee, from the Community

Get

Template

JITB Drive-Thru Observations Checklist

This JITB Drive-Thru Observations checklist helps quick service restaurant teams assess end-to-end drive-thru performance. Review exterior cleanliness, menu and preview boards, lighting, and lane conditions. Audit guest experience at order points, including greeting speed, hold times, suggestive selling, order confirmation, and service etiquette. Verify team presentation and uniforms. Check order accuracy, sides and condiments, packaging, temperatures, and receipt issuance. Capture total time at window and overall drive-thru time targets, with space to note items ordered, variances, and corrective actions. Ideal for shift leads and auditors to standardize observations and improve speed, accuracy, and guest satisfaction.

by Jennifer Rogers, from the Community

10+

Get

Template

Drive Thru Blitz Checklist

Use this drive thru blitz checklist to evaluate quick service drive-thru performance from greeting and order scripting to window service and order delivery. Inspect speed of service against daypart targets, verify order accuracy and receipts, check packaging standards including bag folding, napkin counts, and product placement, and review food and beverage quality. Assess curb appeal such as menu boards, windows, sidewalks, lighting, and lot condition. Capture notes, photos, and signatures, assign corrective actions, and monitor improvements across locations.

by Justin Swank, from the Community

20+

Get

Drive-Thru Health Checklist

About author

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Drive-Thru CFV Audit Checklist

Drive-Thru Cleaning Procedures

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You might also like

Drive-Thru CFV Audit Checklist

Drive-Thru Cleaning Procedures

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