This hotel departure process audit checklist helps guest service teams meet Forbes Travel Guide standards at checkout. It covers greeting and communication, offers of luggage and transportation assistance, electronic or printed folios, directions, and optional departure gifts. It evaluates name usage, warm farewells, and valet readiness. Service recovery uses the LEARN model: Listen, Empathize, Apologize, Respond, Notify. Operational spot checks include pre-departure calls, packing and breakfast arrangements, folio review, and gift preparation. Ideal for front desk, concierge, and valet teams focused on five-star service.
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