Porter and Doorman Departure Checklist
by Sebastian Armentano, from the Community
This template supports hotel front-of-house teams with a clear, repeatable departure process for porters and doormen. It outlines service timing standards, room approach and entry etiquette, luggage confirmation and care, trolley use, continuous attendance in public areas, packing and piece-count verification at departure, car door assistance, and warm farewells. Emotional service standards reinforce grooming, communication clarity, confident and knowledgeable guidance, anticipatory service, adaptability, collaboration, attentive listening, professional posture, and empathetic resolution of challenges. Use it to elevate guest experience, safety, and operational consistency.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.