This Del Taco drive-thru shop form is a mystery shop style checklist for evaluating restaurant exterior cleanliness, lighting, signage, menu boards, and marketing materials, as well as service behaviors at the speaker and window. It covers greeting time, friendliness, upselling, order confirmation, payment handling, order accuracy, packaging, and inclusion of condiments. It also verifies speed of service, food build and appearance, temperature and weight standards, and team uniform compliance to help improve guest experience and operational consistency.
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