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Telephone Order Mystery Shopper Checklist

by Joanne Briggs, from the Community

Downloads: 10+
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This telephone order mystery shopper checklist helps evaluate customer service and sales standards for collection orders at quick-service restaurants. Use it to verify prompt call answering, correct phone script, clear payment guidance, GDPR compliance when handling stored numbers, effective upselling, and accurate order capture. The checklist also covers repeating the order, confirming totals, stating collection time, and overall politeness and clarity. Ideal for training, quality audits, and continuous improvement.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.