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Delivery Telephone Order Mystery Shopper

by Joanne Briggs, from the Community

Downloads: 10+
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Use this mystery shopper checklist to evaluate delivery telephone order performance in a restaurant setting. Verify that the CSR answers within two rings, uses the approved greeting, confirms collection or delivery, clearly explains prepaid orders via the SumUp payment link system, invites follow up questions, and ends the call politely. Capture site, date, location, and preparer details.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.