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CHOCOCO Store Audit Checklist

by Phil Baldock, from the Community

Use this CHOCOCO store audit checklist to evaluate retail and cafe operations across the entire customer journey. Review first impressions and window displays, staff dress code and hygiene, planogram compliance and labeling, chocolate freshness and stock levels, coffee machine and oven cleanliness, gelato cabinet presentation, upselling and loyalty practices, seating cleanliness, toilet standards, and back-of-house organization and food storage. Standardize audits across locations, document issues, and drive consistent, compliant, and memorable customer experiences.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Chococo Customer Journey Checklist
This Chococo customer journey checklist helps cafe and shop teams deliver a consistently great guest experience. It covers first impressions such as exterior seating, window displays, and clear opening times. Staff presentation is checked for dress code, hats, and clean aprons. Store standards include opening and closing checks, tidy and well-stocked displays, chocolate cabinet cleanliness, shelf life of fresh chocolates, accurate signage, and clean floors. Cafe operations review cake displays, oven and microwave cleanliness, coffee machine and surrounding areas, and gelato cabinet presentation. Service checks ensure greetings at entry, constant counter coverage, upselling, guidance on hot chocolate options, and providing chocolate samples. Housekeeping covers clean tables and crumb-free floors. Facilities include toilet cleanliness, supplies, and freshness. Back-of-house focuses on organized stock areas, separation of fresh and long-life products, tidy office, clean dishwasher, clean floors, and tidy fridges and freezers.
by Phil Baldock, from the Community
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Retail Store Standards Checklist
This retail store checklist helps teams audit front-of-house and back-of-house standards, including storefront and window displays, security systems, cash desk setup, staff presentation, shop cleanliness and lighting, apparel and footwear merchandising, pricing and tagging, stockroom organization, safety equipment, and basic COVID-19 measures. Use it to conduct routine inspections, document issues with notes and photos, and drive consistent brand presentation, loss prevention, and compliance across locations.
by Ali Fardous, from the Community
Downloads: 10+
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Template
Retail Store Review Checklist
Use this retail store review checklist to assess store standards across the entire customer journey. Evaluate exterior appearance, windows and visual merchandising, entrance and in-store promotions, signage and POS, trolleys and baskets, section presentation and stock availability, checkout service, help desk operations, warehouse organization and safety, staff rooms, toilets and locker areas, office administration spaces, and ongoing maintenance. Record actions, assign owners, and track completion to drive clean, compliant, and commercially effective stores.
by David Barrett, from the Community
Downloads: 30+
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Template
Full Store Audit
This full store audit checklist is designed for food and hospitality operators to evaluate front and back of house standards. It covers presentation and cleanliness, salad bar and hot box displays, coffee and juice bar setup, approved products and packaging, cool room and storage, food safety practices, work health and safety and fire safety, signage and marketing, customer service, and core business systems such as sales targets, stock control, payroll compliance and training. Use it to identify gaps, standardize inspections, and maintain brand and regulatory compliance.
by Mark Buckland, from the Community
Downloads: 20+
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CHOCOCO Store Audit Checklist

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Chococo Customer Journey Checklist

Retail Store Standards Checklist

Retail Store Review Checklist

Full Store Audit

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Chococo Customer Journey Checklist

Retail Store Standards Checklist

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