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Chococo Customer Journey Checklist

by Phil Baldock, from the Community

This Chococo customer journey checklist helps cafe and shop teams deliver a consistently great guest experience. It covers first impressions such as exterior seating, window displays, and clear opening times. Staff presentation is checked for dress code, hats, and clean aprons. Store standards include opening and closing checks, tidy and well-stocked displays, chocolate cabinet cleanliness, shelf life of fresh chocolates, accurate signage, and clean floors. Cafe operations review cake displays, oven and microwave cleanliness, coffee machine and surrounding areas, and gelato cabinet presentation. Service checks ensure greetings at entry, constant counter coverage, upselling, guidance on hot chocolate options, and providing chocolate samples. Housekeeping covers clean tables and crumb-free floors. Facilities include toilet cleanliness, supplies, and freshness. Back-of-house focuses on organized stock areas, separation of fresh and long-life products, tidy office, clean dishwasher, clean floors, and tidy fridges and freezers.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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CHOCOCO Store Audit Checklist
Use this CHOCOCO store audit checklist to evaluate retail and cafe operations across the entire customer journey. Review first impressions and window displays, staff dress code and hygiene, planogram compliance and labeling, chocolate freshness and stock levels, coffee machine and oven cleanliness, gelato cabinet presentation, upselling and loyalty practices, seating cleanliness, toilet standards, and back-of-house organization and food storage. Standardize audits across locations, document issues, and drive consistent, compliant, and memorable customer experiences.
by Phil Baldock, from the Community
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Daily Restaurant Opening Checklist
This restaurant opening checklist helps South Bank Store teams prepare for service each day. Tasks include lights and menu boards on, coffee machine and grinders primed, dishwasher filled, fryer oil checked, and savoury oil filtered. Replate and merchandise cake and truffle displays, stock and clean the gelato cabinet, and tidy the water station. Sweep and set up indoor and outdoor seating, complete temperature logs, clean toilets and windows, and wipe front doors. Count and confirm the cash float, update the communication book, set up POS and delivery screens, and ensure Chocolady and other equipment are filled and ready. Finish with retail merchandising and final cleanliness checks for a consistent, compliant opening routine.
by South Bank Store, from the Community
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Restaurant Daily Opening Checklist
This restaurant daily opening checklist helps Food and Beverage teams prepare for service with consistent standards. It covers front of house appearance, including entrance decor, floors, walls, chairs, tables, ceilings, lighting, windows, music, patio setup, and floral displays. It guides buffet line readiness with clean stations, correct tags, and serving cutlery. Cashier station tasks include tax invoices, float money, reports, cleanliness, and system checks. Hostess stand items include clean counters, working telephones, updated reservation books, directories, and in house function updates. Menu checks verify clean covers and inserts, undamaged pages, updates, and sufficient quantities. Systems such as ePoint, printers, cartridges, credit card terminals, and dust free equipment are verified. Side stations are set to standard, and refrigeration is powered on with recorded temperatures, FIFO stock rotation, and secondary shelf life checks. Back and bar areas are cleaned, lit, air conditioned, and organized; washing stations are hotel standard; coffee machines are clean, beans and tea are available, equipment is sanitized, cups are warmed, and cabinets organized. Store rooms are tidy and organized. Team member presentation standards include polished shoes, clean uniforms, tidy hair, appropriate makeup, shaving, moderate perfume, short clean nails, name badges, minimal jewelry, correct socks, and no phones in pockets.
by tâm nguyễn, from the Community
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AHQ Floor Walk Checklist
This AHQ Floor Walk checklist is designed for retail store audits. It covers front of house presentation and back of house readiness, including windows free of dust and marks, watered plants, presentable shop front and lighting, mannequins styled and clean, floors hoovered and mopped, shelves and fixtures dusted and polished, correct furniture spacing, clear and tidy cash desk with signage, staff in current uniform, and all lights functioning. Back of house checks include tidy stockrooms, clear escape routes, clean toilets and staffroom, organized pantry, swept floors with no stock on the floor, and updated notice boards. Use it to standardize retail operations and maintain safety and customer experience.
by Adventure HQ Safety Checks Sharaf HQ Investment, from the Community
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Chococo Customer Journey Checklist

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