CEV - Customer Experience Visit

A detailed customer experience visit (CEV) evaluation framework designed for assessing restaurant performance across both drive-thru and dine-in services. The guide focuses on four key areas: cleanliness (Be Clean), customer service (Be Nice), service speed (Be Fast), and order accuracy (Get It Right). It includes specific metrics for timing service delivery, evaluating food quality, assessing staff interactions, and maintaining cleanliness standards. The evaluation system helps measure and maintain service quality through structured assessment of exterior and interior cleanliness, staff appearance, customer interaction effectiveness, service timing, food quality, and order accuracy. The template includes separate sections for drive-thru and dine-in experiences, with specific timing requirements and quality checkpoints for each service type.

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