Template

Carhop Service Evaluation Checklist

by Cindi Griffin, from the Community

10+

This carhop service evaluation checklist helps judges and managers assess front line service at quick service restaurants. It covers greeting, eye contact, order read back, payment handling, receipt provision, condiment offering, and clear closing instructions to ensure a consistent, friendly guest experience. Use it for competitions, training, or routine audits to validate service standards and coach carhops on hospitality best practices.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Carhop Service Judging Checklist
Use this carhop service judging checklist to evaluate front-of-house drive-in service. Assess greeting and hospitality, eye contact, order read-back and accuracy, price communication, payment handling and receipts, condiment offers, thanking the guest, and closing instructions. Ideal for fast food or drive-in restaurant competitions, quality audits, and staff training to standardize guest experience and improve service consistency.
by Cindi Griffin, from the Community
Downloads: 10+
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Template
Carhop Service and Order Taker Evaluation
This template supports quick service restaurant teams in evaluating carhop and order taker performance at drive-ins. It covers guest greeting and etiquette, order read-back, cost statement and receipt, condiment offers, thanking the guest, red button instructions, bumper checks, and order accuracy. Use it to assess tray organization, bag presentation, service recovery when issues arise, and overall guest experience quality during outside carhop delivery.
by Cindi Griffin, from the Community
Downloads: 10+
Get
Template
Carhop WOW Service Checklist
This certified checklist helps drive in and quick service restaurant teams deliver consistent carhop WOW service. It covers carhop appearance and attire, hygiene, footwear, and required tools. Service behaviors include greeting and introducing oneself, eye contact and smiling, repeating orders, offering condiments, reminding guests how to request help, thanking and inviting them back, and timely checkbacks. It reinforces urgency and safe movement from bay to stall and back. A switchboard section guides friendly scripting, suggestive selling, repeating the order, providing the total, and closing the call professionally. Use this template to coach staff, standardize training, and monitor guest satisfaction and service quality on every shift.
by agustin Guzman, from the Community
Downloads: 0
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Template
Order Taker Evaluation - Outside Carhop (BOTC Finals)
This checklist supports evaluating outside carhop order takers in a drive-in or quick service setting. It covers greeting and eye contact, introduction by name, order read-back and cost, offering receipts and condiments, thanking the guest, and giving clear next-step instructions such as pressing the red button if anything else is needed. It also prompts bumper checks, organized tray and branded bag presentation, bag inspection for accuracy, and how issues are handled if the order is incorrect. Use it for training, audits, and service competitions.
by Cindi Griffin, from the Community
Downloads: 10+
Get

Carhop Service Judging Checklist

Use this carhop service judging checklist to evaluate front-of-house drive-in service. Assess greeting and hospitality, eye contact, order read-back and accuracy, price communication, payment handling and receipts, condiment offers, thanking the guest, and closing instructions. Ideal for fast food or drive-in restaurant competitions, quality audits, and staff training to standardize guest experience and improve service consistency.

by Cindi Griffin, from the Community

10+

Get

Template

Carhop Service and Order Taker Evaluation

This template supports quick service restaurant teams in evaluating carhop and order taker performance at drive-ins. It covers guest greeting and etiquette, order read-back, cost statement and receipt, condiment offers, thanking the guest, red button instructions, bumper checks, and order accuracy. Use it to assess tray organization, bag presentation, service recovery when issues arise, and overall guest experience quality during outside carhop delivery.

by Cindi Griffin, from the Community

10+

Get

Template

Carhop WOW Service Checklist

This certified checklist helps drive in and quick service restaurant teams deliver consistent carhop WOW service. It covers carhop appearance and attire, hygiene, footwear, and required tools. Service behaviors include greeting and introducing oneself, eye contact and smiling, repeating orders, offering condiments, reminding guests how to request help, thanking and inviting them back, and timely checkbacks. It reinforces urgency and safe movement from bay to stall and back. A switchboard section guides friendly scripting, suggestive selling, repeating the order, providing the total, and closing the call professionally. Use this template to coach staff, standardize training, and monitor guest satisfaction and service quality on every shift.

by agustin Guzman, from the Community

Get

Template

Order Taker Evaluation - Outside Carhop (BOTC Finals)

This checklist supports evaluating outside carhop order takers in a drive-in or quick service setting. It covers greeting and eye contact, introduction by name, order read-back and cost, offering receipts and condiments, thanking the guest, and giving clear next-step instructions such as pressing the red button if anything else is needed. It also prompts bumper checks, organized tray and branded bag presentation, bag inspection for accuracy, and how issues are handled if the order is incorrect. Use it for training, audits, and service competitions.

by Cindi Griffin, from the Community

10+

Get

Carhop Service Evaluation Checklist

About author

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Carhop Service Judging Checklist

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Carhop Service Judging Checklist

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