This dining reservation standard provides a clear, bilingual friendly process for handling restaurant booking calls. Staff pick up within three rings, greet guests professionally, introduce their name and department, and use the guest surname during the call. The checklist covers asking about dietary restrictions or allergies, seating preferences, and whether the visit is for a special celebration. It requires repeating key booking details and communicating the cancellation policy. Emphasis is placed on product knowledge, attentive service, and a positive, proactive tone throughout every interaction.
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