This dining reservation standard provides a clear, bilingual friendly process for handling restaurant booking calls. Staff pick up within three rings, greet guests professionally, introduce their name and department, and use the guest surname during the call. The checklist covers asking about dietary restrictions or allergies, seating preferences, and whether the visit is for a special celebration. It requires repeating key booking details and communicating the cancellation policy. Emphasis is placed on product knowledge, attentive service, and a positive, proactive tone throughout every interaction.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.