Template

Banquet Server BVP Checklist

by Doug West, from the Community

30+

This banquet server BVP checklist supports hotel and event teams in delivering consistent guest service. It covers buffet and table setup, professional presentation, greeting and engagement, maintaining tidy stations, responding to requests, resolving complaints using the HEART model, offering alternatives when needed, and creating memorable brand moments. Includes coaching and recognition prompts for supervisors.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
In-House Reservations BVP
This in-house reservations checklist helps hotel teams assess call handling and service quality. It covers answering standards, professional greeting, recognition of loyalty members, use of the HEART model to resolve issues, empowerment guidelines, offering positive alternatives when requests cannot be met, and accurate reservation setup. It also prompts verification of guest details, confirmation of loyalty profile validity, clear and friendly communication, proactive offer of further assistance, and documenting call details in tracking sheets.
by Natasha Bhojani, from the Community
Downloads: 20+
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PBX BVP Audit Checklist for Hotels
This PBX BVP audit checklist helps hotel teams evaluate telephone standards and guest interactions. Assess prompt answering, proper greetings and name use, recognition of Hilton Honors members, accurate responses, repetition of requests with room numbers, use of the HEART model and empowerment guidelines, wake-up call protocol, and positive farewells. Use it to coach agents and maintain consistent, guest-centered service.
by Charlene Johnson, from the Community
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Event Banquet Closing Checklist
Use this template for Event Banquet Closing Inspection
by SafetyCulture
Downloads: 200+
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Server Audit Checklist for Restaurants
Use this restaurant server audit checklist to evaluate key service fundamentals and deliver consistent guest experiences. Assess greeting and seating, guest pacing and timing, menu knowledge and suggestive selling, table maintenance and beverage refills, and closing the check. Capture observations such as using coasters, lunch pacing, recommending faster items, keeping glasses full, maintaining clean tables, and creating memorable moments that drive UPTs and guest satisfaction. Adapt this template to your venue to train staff, standardize service, and identify improvement opportunities.
by Rico Bennett, from the Community
Downloads: 10+
Get

In-House Reservations BVP

This in-house reservations checklist helps hotel teams assess call handling and service quality. It covers answering standards, professional greeting, recognition of loyalty members, use of the HEART model to resolve issues, empowerment guidelines, offering positive alternatives when requests cannot be met, and accurate reservation setup. It also prompts verification of guest details, confirmation of loyalty profile validity, clear and friendly communication, proactive offer of further assistance, and documenting call details in tracking sheets.

by Natasha Bhojani, from the Community

20+

Get

Template

PBX BVP Audit Checklist for Hotels

This PBX BVP audit checklist helps hotel teams evaluate telephone standards and guest interactions. Assess prompt answering, proper greetings and name use, recognition of Hilton Honors members, accurate responses, repetition of requests with room numbers, use of the HEART model and empowerment guidelines, wake-up call protocol, and positive farewells. Use it to coach agents and maintain consistent, guest-centered service.

by Charlene Johnson, from the Community

20+

Get

Template

Event Banquet Closing Checklist

Use this template for Event Banquet Closing Inspection

by SafetyCulture

200+

Get

Template

Server Audit Checklist for Restaurants

Use this restaurant server audit checklist to evaluate key service fundamentals and deliver consistent guest experiences. Assess greeting and seating, guest pacing and timing, menu knowledge and suggestive selling, table maintenance and beverage refills, and closing the check. Capture observations such as using coasters, lunch pacing, recommending faster items, keeping glasses full, maintaining clean tables, and creating memorable moments that drive UPTs and guest satisfaction. Adapt this template to your venue to train staff, standardize service, and identify improvement opportunities.

by Rico Bennett, from the Community

10+

Get

Banquet Server BVP Checklist

About author

You might also like

In-House Reservations BVP

PBX BVP Audit Checklist for Hotels

Event Banquet Closing Checklist

Server Audit Checklist for Restaurants

You might also like

In-House Reservations BVP

PBX BVP Audit Checklist for Hotels

Event Banquet Closing Checklist

Server Audit Checklist for Restaurants