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In-House Reservations BVP

by Natasha Bhojani, from the Community

Downloads: 20+
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This in-house reservations checklist helps hotel teams assess call handling and service quality. It covers answering standards, professional greeting, recognition of loyalty members, use of the HEART model to resolve issues, empowerment guidelines, offering positive alternatives when requests cannot be met, and accurate reservation setup. It also prompts verification of guest details, confirmation of loyalty profile validity, clear and friendly communication, proactive offer of further assistance, and documenting call details in tracking sheets.

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Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.