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Description
A detailed audit template designed to evaluate and improve drive thru service operations in quick-service restaurants. This checklist assesses key areas including speaker box functionality, order accuracy, customer service quality, and team performance. It covers essential aspects such as order taking procedures, cashier interactions, food presentation standards, and equipment functionality. The audit also evaluates team coordination, communication effectiveness, and management oversight through ask-ask-tell methodology. This tool helps ensure consistent service delivery, maintain operational standards, and enhance customer experience in drive thru operations. Perfect for restaurant managers and quality assurance teams looking to maintain high service standards and identify areas for improvement in their drive thru operations.
About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.