Template

2018 OSA Dine-In Operational Service Audit

by Ann Cook, from the Community

10+

Use this 2018 OSA Dine-In Operational Service Audit to assess dine-in operations across service, food quality and freshness, ambiance, cleanliness, and cash handling. The checklist covers greeting and attention, beverage and item upsell, order accuracy, product availability and temperature, associate uniform and hygiene, dining area and restroom cleanliness, and receipt accuracy. Record observations, select applicable issues, and rate overall satisfaction to identify improvements.

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Panda Express OSA Dine-In Audit Checklist
This Panda Express OSA Dine-In Audit checklist helps teams review dine-in operations and elevate guest experience. Use it to verify store opening status, greeting and attentiveness, suggestive selling, and cashier courtesy. Assess food availability, freshness, temperature, and portioning. Inspect staff uniform standards, lobby and self-serve area cleanliness, restroom condition, and exterior upkeep. Confirm order accuracy, pricing, receipts, and cash handling steps. Record issues, add notes, and track corrective actions to improve operational standards and consistency.
by Rizza Joy Magday, from the Community
Downloads: 200+
Get
Template
2018 OSA Drive-Thru Audit Checklist
This 2018 OSA Drive-Thru Operational Service Audit checklist helps quick service restaurants evaluate drive-thru performance and guest experience. Assess greeting and upsell, order confirmation and accuracy, speed of service, food freshness and packaging, exterior and lane cleanliness, equipment function, and cash handling steps. Use the template to document findings, calculate scores, and highlight opportunities to improve service and satisfaction.
by Ann Cook, from the Community
Downloads: 10+
Get
Template
Del Taco Dine-In Guest Experience Shop Form
Use this Del Taco dine-in shop form to evaluate guest experience and restaurant operations. Inspect exterior cleanliness, signage, and restrooms; verify menu boards and POP. Assess greeting, order taking, upselling, payment, and parting comments. Check dining room and condiment station cleanliness and team uniforms. Validate dine-in time, correct wrapping and labeling, proper bagging and tray cleanliness, order accuracy, food build and appearance, temperatures, and weights. Record an overall score.
by Tiffiany Bourque, from the Community
Downloads: 0
Get
Template
Panda Express OSA Drive-Thru Audit Checklist
This Panda Express OSA Drive-Thru Audit checklist helps evaluate end-to-end drive-thru service quality and compliance. It covers store opening adherence, greeting and attentiveness at the speaker and window, suggestive selling of food and beverages, order confirmation and pricing display, communication clarity, and overall speed of service. It reviews order accuracy, utensils and condiments, sincere apologies and corrections, food packaging and temperature, and staff uniform and appearance. It inspects exterior and drive-thru area cleanliness, menu board and speaker condition, overall satisfaction, and cash handling steps including receipts, pricing, and receipt accuracy.
by Jose Contreras, from the Community
Downloads: 50+
Get

Panda Express OSA Dine-In Audit Checklist

This Panda Express OSA Dine-In Audit checklist helps teams review dine-in operations and elevate guest experience. Use it to verify store opening status, greeting and attentiveness, suggestive selling, and cashier courtesy. Assess food availability, freshness, temperature, and portioning. Inspect staff uniform standards, lobby and self-serve area cleanliness, restroom condition, and exterior upkeep. Confirm order accuracy, pricing, receipts, and cash handling steps. Record issues, add notes, and track corrective actions to improve operational standards and consistency.

by Rizza Joy Magday, from the Community

200+

Get

Template

2018 OSA Drive-Thru Audit Checklist

This 2018 OSA Drive-Thru Operational Service Audit checklist helps quick service restaurants evaluate drive-thru performance and guest experience. Assess greeting and upsell, order confirmation and accuracy, speed of service, food freshness and packaging, exterior and lane cleanliness, equipment function, and cash handling steps. Use the template to document findings, calculate scores, and highlight opportunities to improve service and satisfaction.

by Ann Cook, from the Community

10+

Get

Template

Del Taco Dine-In Guest Experience Shop Form

Use this Del Taco dine-in shop form to evaluate guest experience and restaurant operations. Inspect exterior cleanliness, signage, and restrooms; verify menu boards and POP. Assess greeting, order taking, upselling, payment, and parting comments. Check dining room and condiment station cleanliness and team uniforms. Validate dine-in time, correct wrapping and labeling, proper bagging and tray cleanliness, order accuracy, food build and appearance, temperatures, and weights. Record an overall score.

by Tiffiany Bourque, from the Community

Get

Template

Panda Express OSA Drive-Thru Audit Checklist

This Panda Express OSA Drive-Thru Audit checklist helps evaluate end-to-end drive-thru service quality and compliance. It covers store opening adherence, greeting and attentiveness at the speaker and window, suggestive selling of food and beverages, order confirmation and pricing display, communication clarity, and overall speed of service. It reviews order accuracy, utensils and condiments, sincere apologies and corrections, food packaging and temperature, and staff uniform and appearance. It inspects exterior and drive-thru area cleanliness, menu board and speaker condition, overall satisfaction, and cash handling steps including receipts, pricing, and receipt accuracy.

by Jose Contreras, from the Community

50+

Get

2018 OSA Dine-In Operational Service Audit

About author

You might also like

Panda Express OSA Dine-In Audit Checklist

2018 OSA Drive-Thru Audit Checklist

Del Taco Dine-In Guest Experience Shop Form

Panda Express OSA Drive-Thru Audit Checklist

You might also like

Panda Express OSA Dine-In Audit Checklist

2018 OSA Drive-Thru Audit Checklist

Del Taco Dine-In Guest Experience Shop Form

Panda Express OSA Drive-Thru Audit Checklist