This hospitality operations observational audit template helps assess the end to end guest experience and service standards in restaurants, cafes, and bars. It covers external presence, greeting and seating, menu presentation, venue atmospherics, service style and pace, upselling, and payment. Product checks include food and beverage ticket times, presentation, quality, temperatures, order completeness, and whether expectations were met. Awareness items review site and team readiness, ability to anticipate needs, and other opportunities to drive sales. Use it to benchmark visits and improve service quality.
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