Quality of Care Staff Observation Audit

Use this Quality of Care staff observation audit to evaluate how carers uphold dignity, respect, consent, privacy, and person-centered communication during daily interactions. The checklist covers training evidence, knocking before entry, using preferred names, providing choice, seeking consent, maintaining modesty, following the Service User’s preferred communication method, adhering to the Care Plan, confirming preferred carer gender where relevant, and confirming needs before leaving. Items are scored against locally defined criteria, with an action plan required for any unmet standards.