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HP Standards and Service Audit 2018 CH Clubs

by Blaise Languin, from the Community

Use this detailed audit checklist to assess standards and service quality across health clubs. Sections cover entrance and reception, retail and cafe areas, changing rooms and toilets, showers and vanity, wellness and wet areas including pools and saunas, gym floors and equipment, express and group classes, offices and back of house, and general safety. Track cleaning routines, maintenance, signage, staff presentation and training, member engagement, and marketing compliance to deliver consistent, safe, and brand aligned experiences.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Health Club Standards and Service Audit Monthly
This monthly audit checklist helps health clubs maintain consistent standards and service across all areas of the facility. It covers review of previous audits and daily operational tours, entrance and reception presentation, back of house and storerooms, retail and cafe areas, and changing rooms and toilets. It includes detailed checks for showers and vanity areas, wellness and wet zones such as saunas, steam rooms, spa and pool with water testing and lifesaving equipment, plus gym floor cleanliness, equipment condition, and member experience. The template also reviews group exercise studios, general safety including defibrillator and first aid readiness, fire safety, alarms and emergency lighting, and proper storage of chemicals. Third party operations like beauty rooms and creche are assessed for brand alignment, and sales and marketing items such as starter packs, guest passes, and promotions are verified to ensure consistent brand standards.
by VASILIKI KAPARI, from the Community
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Template
Nuffield Health Standards Audit Checklist
This Nuffield Health standards audit checklist helps health clubs assess presentation, cleanliness, safety, and brand compliance across the facility. Sections cover entrance and reception, retail and cafe, male and female changing rooms, showers and vanity areas, wet areas and pools, gym floors and studios, health and beauty, clinics, creche, and general safety. Use it to verify staff presentation, equipment condition, temperature settings, signage, pool tests, daily checks, and hygiene to maintain a high-quality member experience.
by Todd Murray, from the Community
Downloads: 20+
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Template
Holmes Place Service and Standards Audit Checklist
This audit checklist is designed for Holmes Place Austria health clubs to evaluate service, branding, and facility standards across the entire member journey. It covers reception and entrance presentation, team dress code and service behaviors, retail and cafe areas, solarium rooms, changing rooms and showers, wellness zones including saunas and steam rooms, pool and pool tech operations, gym floor maintenance and equipment checks, group exercise studios, and general safety and emergency readiness. It also includes daily open and close checklists, marketing and signage compliance, first aid and defibrillator checks, and a Kinderbetreuung section for childcare areas. Use it to maintain consistent, premium club standards and a safe, clean environment.
by Missy Ekanayake, from the Community
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Template
Nuffield Health Customer Experience & Brand Standards Audit
This comprehensive checklist supports Nuffield Health clubs in auditing customer experience, brand compliance, and operational standards across the entire member journey. It covers car park and exterior signage, front-of-house service and presentation, locker rooms and showers, disabled and general toilets, studios and spin areas, fitness floors for CV and free weights, mini gym and functional zones, physio and consultation rooms, and clinical spaces. Wet-side operations include sauna and steam rooms, spa pools, and main pool checks such as water clarity, temperature parameters, lifeguard positioning and scanning, and member pathway cleanliness. Additional sections review brasserie or cafe readiness, cleaning staff practices, staff presentation and engagement, equipment functionality, on-brand communications, adequate consumables, lighting, and adherence to NOP requirements.
by Paul Hirst, from the Community
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HP Standards and Service Audit 2018 CH Clubs

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