Nuffield Health Customer Experience & Brand Standards Audit

This comprehensive checklist supports Nuffield Health clubs in auditing customer experience, brand compliance, and operational standards across the entire member journey. It covers car park and exterior signage, front-of-house service and presentation, locker rooms and showers, disabled and general toilets, studios and spin areas, fitness floors for CV and free weights, mini gym and functional zones, physio and consultation rooms, and clinical spaces. Wet-side operations include sauna and steam rooms, spa pools, and main pool checks such as water clarity, temperature parameters, lifeguard positioning and scanning, and member pathway cleanliness. Additional sections review brasserie or cafe readiness, cleaning staff practices, staff presentation and engagement, equipment functionality, on-brand communications, adequate consumables, lighting, and adherence to NOP requirements.