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Nuffield Health Customer Experience Audit

by Paul Hirst, from the Community

30+

Use this customer experience brand standards audit to assess Nuffield Health club operations and member journey end to end. The checklist covers car park and arrival, front of house, locker and shower areas, studios, fitness floors, spin, functional zones, physio and clinical rooms, heat rooms, pool and spa operations, brasserie and cafe service, and cleaning protocols. It verifies cleanliness, maintenance, equipment readiness, signage, on-brand communications, NOP temperature and safety parameters, lifeguard practice, and staff presentation and engagement. Apply it to ensure consistency, compliance, and a high quality experience across every touchpoint.

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Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

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Nuffield Health Customer Experience & Brand Standards Audit
This comprehensive checklist supports Nuffield Health clubs in auditing customer experience, brand compliance, and operational standards across the entire member journey. It covers car park and exterior signage, front-of-house service and presentation, locker rooms and showers, disabled and general toilets, studios and spin areas, fitness floors for CV and free weights, mini gym and functional zones, physio and consultation rooms, and clinical spaces. Wet-side operations include sauna and steam rooms, spa pools, and main pool checks such as water clarity, temperature parameters, lifeguard positioning and scanning, and member pathway cleanliness. Additional sections review brasserie or cafe readiness, cleaning staff practices, staff presentation and engagement, equipment functionality, on-brand communications, adequate consumables, lighting, and adherence to NOP requirements.
by Paul Hirst, from the Community
Downloads: 20+
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Template
One Nuffield Brand Standard and Member Journey Audit
This checklist supports One Nuffield clubs in auditing brand standards and the end-to-end member journey. It covers car park and front-of-house presentation, locker rooms, studios and spin, fitness floor and equipment, functional and mini gym areas, physio, MOT and clinical rooms, showers and toilets, sauna and steam, spa and pool operations, brasserie and café service, cleaning practices, and staff standards. Use it to verify cleanliness, safety, maintenance, branding compliance, and consistent member experience across the facility.
by James Houlihan, from the Community
Downloads: 60+
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Template
2025 Nuffield Health Standards Audit
This 2025 Nuffield Health Standards Audit provides a comprehensive club brand standards and member journey assessment. It guides inspections across car park and front-of-house areas, male and female locker rooms, studios (including spin), fitness floors, functional zones, mini gym, physio and clinical rooms, showers, saunas, steam rooms, pools and spa pools, brasserie or cafe spaces, and cleaning operations. Questions focus on cleanliness, maintenance, safety, correct signage, equipment functionality, staff presentation and engagement, consumables, lighting, and adherence to Normal Operating Procedures. Use this checklist to maintain a consistent, safe, and welcoming member experience across the facility.
by Ceri Morgan2, from the Community
Downloads: 10+
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Template
Nuffield Health Standards Audit Checklist
This Nuffield Health standards audit checklist helps health clubs assess presentation, cleanliness, safety, and brand compliance across the facility. Sections cover entrance and reception, retail and cafe, male and female changing rooms, showers and vanity areas, wet areas and pools, gym floors and studios, health and beauty, clinics, creche, and general safety. Use it to verify staff presentation, equipment condition, temperature settings, signage, pool tests, daily checks, and hygiene to maintain a high-quality member experience.
by Todd Murray, from the Community
Downloads: 20+
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Nuffield Health Customer Experience Audit

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