- Free Version: Available for teams of up to 10
- Pricing: Premium plan $24/month (with free 30-day trial period)
- Platforms supported: Available on mobile app (iOS and Android) or a web-based software
Why use SafetyCulture?
SafetyCulture is a digital platform for teams of all sizes and industries. It allows contractors and field technicians to designate, dispatch, and track work orders on the field. Convert your paper-based documents into detailed digital forms that your field technicians can fill out and sign off quickly using their mobile devices. Finish it off with a digital signature and forward a copy of the completed work order report to clients using this tool.
Features:
- Automated scheduling of work orders to relevant field technicians
- Service and maintenance workflows
- Work order alerts, notifications, and communications via Heads Up
- Corrective and preventive actions for technical issues on-site
- Customizable work order templates from the Public Library
- Detailed reports with images and videos
- Electronic report generation for clients in Web, PDF, and Word formats
- Seamless integration with accounting and invoicing applications like QuickBooks
- Powerful analytics dashboard for an overview of work order performance
- Geo-tagging capabilities for tracking field personnel
Why use Housecall Pro?
Housecall Pro optimizes the workload of home service professionals from scheduling and deployment to invoicing and payment collection. This way, they can save time processing admin tasks and focus on scaling their workforce to meet customer needs. This platform caters to electrical, plumbing, HVAC, housekeeping, and other home service businesses.
Features:
- Drag-and-drop scheduling
- Real-time dispatching
- Paperless invoicing
- Easy estimations
- Customer management capabilities
- Online booking and payment
- Email marketing
- Free Version: None
- Pricing: Basic plan starts at $49 per month for 1 user, billed annually (with a 14-day free trial)
- Platforms supported: Available as a web platform and as a mobile app
Why use Synchroteam?
Synchroteam is a cloud-based work order management software. It simplifies internal processes to deliver fast, quality work orders to clients. This online tool helps small and mid-sized service businesses optimize costs and mobilize their workforce using a range of capabilities, from job management to invoicing.
Features:
- Customer management
- Job management
- Scheduling and dispatching controls
- API access
- Invoicing
- Time tracking tools
- Real-time client notifications
- Unlimited storage
- Free Version: None
- Pricing: Price starts at $26 per user per month, billed annually (with a 14-day free trial)
- Platforms supported: Available as a web platform and as a mobile app
Why use ServiceTrade?
ServiceTrade is a platform commercial service contractors can use to streamline their operations. This tool automatically converts online quotes into job orders for a systematic workflow. Then, manage recurring work orders using a map-based scheduling tool and dispatch board. Once the job is complete, they can deliver an electronic invoice and a comprehensive work order report.
Features:
- Map-based scheduler
- Dispatch board
- Online quotes
- Real-time notifications for upcoming schedules
- Service portal
- After-service report
- Integrations with QuickBooks, Sage Intact, and other tools
- Electronic invoice delivery
- Free Version: None
- Pricing: Select Plan starts at $89 per technician per month, billed annually (up to 5 technicians)
- Platforms supported: Available as a web-based platform and as a mobile app
Why use Kickserv?
Kickserv is a work order software that eliminates paper-based processes through an array of user-friendly tools. This platform lets you handle customers, schedules, leads, and technicians using your laptop or mobile device. It also enables technicians to send job updates, notes, and comments on their field of operations. Manage your workflows wherever, whenever using this tool.
Features:
- Job scheduling
- Dispatch mapping
- Dynamic calendars
- Automated email and SMS reminders
- Time tracking tools
- Estimates and invoices
- Accounting integration
- Customer center
- Free Version: Yes, up to 2 users
- Pricing: Lite Plan starts at $47 per month for three users, billed annually (with a 14-day free trial)
- Platforms supported: Available as a web-based platform and as a mobile app
Why use RazorSync?
RazorSync provides service businesses with tools to support their crews from the office to the field. You can schedule, dispatch, and track your field technicians using the software’s job and field management dashboards. This tool also allows managers to connect with and handle customers through the dedicated customer portal. Manage your customers and field workers seamlessly with this tool.
Features:
- Service dispatch
- Job tracking and scheduling
- Management dashboards
- Customer portal
- Recurring bills
- Text alerts
- Estimates and invoicing
- API capabilities
- Free Version: None
- Pricing: Solo Plan begins at $85 per month up to 2 users, billed annually (with a 14-day free trial)
- Platforms supported: Available as a web-based platform and as a mobile app
Why use Corrigo?
Corrigo is an online facility maintenance work order software used for repair and maintenance processes. It utilizes artificial and business intelligence to help companies complete work orders with ease. For example, work orders get sent out automatically using information about location, trade, asset details, and more. After finishing a work order, service providers can deliver invoices electronically.
Features:
- Task automation
- Work order management
- Dispatch management
- Asset and vendor management
- Smart cost controls
- Insights and dashboards
- Customer portal
- Free Version: None
- Pricing: Details unavailable
- Platforms supported: Available as a web-based platform and as a mobile app
Why use WebDPW?
WebDPW is a work order management software for local governments, public works departments, and utilities. It manages field technicians, projects, assets, and work orders for a more streamlined process. With this tool, you can create work orders, generate electronic invoices, and keep track of personnel on the site.
Features:
- Service requests
- Work orders via email or print
- Customer database
- GIS tracking capabilities
- Cost calculations for completed job orders
- Automated notifications of task completion
- Electronic invoicing
- Receivables tracking
- Free Version: Yes (according to Capterra)
- Pricing: Details unavailable
- Platforms supported: Available as web-based software and on Windows
Why use Verizon Connect?
Verizon Connect allows you to manage work orders in one space. With this tool, you can assign jobs easily using a drag-and-drop calendar tool and keep track of status updates on your mobile phone. Replace paper forms with digital reports as proof of delivery using this platform.
Features:
- Drag-and-drop calendar
- Smart scheduling recommendations
- Automatic Estimated Time of Arrival (ETA) alerts on mobile
- Paperless work order forms
- Customer ratings and reviews for services
- Free Version: None
- Pricing: Starts at $0.66/vehicle per day, billed annually
- Platforms supported: Available on the web and mobile devices
Why use Repair-CRM?
Repair-CRM helps small field service companies automate menial tasks in day-to-day operations. This maintenance work order software allows them to deploy field technicians using live maps, track inventory using bar codes, and document their work orders with photo attachments. Field personnel can sign their orders off with a signature and alert their completed jobs with an automated email system.
Features:
- Offline functionality
- Customer Relationship Management (CRM) tools
- Easy field assignment and task delegation
- Barcodes for inventory management and tracking
- Photo attachments
- User controls and permissions
- Customizable appearance (at an extra cost)
- Free Version: None
- Pricing: Starter Plan starts at $19 per month for 1 user
- Platforms supported: Available as a web-based platform for admin controls and as a mobile app
What is a Work Order Software?
A work order software is a field service management tool that assists contractors and field technicians in completing electrical, plumbing, HVAC, facility, and other maintenance jobs. It simplifies field service and maintenance workflows from receiving client requests to closing assignments. Contractors can use this platform to assign, track, and manage work orders effectively in real-time. Choose the best free and paid work order software for your business.
Why Use A Work Order Software
A work order software offers the following benefits for field operations:
Track Work Orders in One Place
Delivering work orders becomes easier when you have the right platform. A work order software allows you to quickly delegate and dispatch relevant personnel to specific job orders on the field. Moreover, it also enables field technicians to send work status updates in real-time and record the time they started and finished the task. With this capability, you can enjoy quicker turnaround times for your jobs.
Reduce Time Spent on Paperwork
The standard paper entries on the field typically take a lot of time to prepare and use. A work order software program offers an excellent alternative to this method.
This tool lets you create work order forms and reports with custom templates online. Digitizing these forms makes it easier and more efficient to record information about the tasks on the field, which, in turn, can help you save time and effort. This way, you have more time to fulfill essential responsibilities.
Store Data in a Centralized System
Paper-based systems often keep documents in boxes, which can get lost or destroyed if not handled properly. A work order software eliminates this problem by keeping your files in a single database. By automatically saving your files online, you won’t have to worry about losing them.
A work order software takes this one step further. It lets you filter and sort information by site, status, dates, and personnel assigned, so you can easily find the document you need.
Monitor and Visualize Work Order Performance
A work order software offers capabilities beyond closing a work order and sending an invoice to the client. It allows you to keep track of the number of work orders completed in a certain period (weekly, monthly, quarterly, or annually) based on the company’s size and the number of field technicians.
This software also presents the percentage of completed work orders, so you can observe and evaluate how you performed for a specific time frame.
Communicate with Field Technicians
Lastly, a work order software lets you instantly connect with field technicians when technical issues arise regarding a work order. For example, you can relay new instructions from a client seamlessly. Using this application, they can send annotated photos to highlight what areas require correction.
Moreover, it allows you to integrate your digital calendars to prevent double-booking and adding more work to busy field technicians.
Choosing the Right Platform
Contractors and field technicians understand how crucial timeliness and effective coordination are when handling work orders. Having the right tools at your disposal makes the job so much easier. Although the services differ from one industry to another, the purpose of a work order software remains the same: to simplify job processes from request submission to closure.
To help you achieve this goal, here are some of the features you need to consider when deciding on a work order software for your business:
- User-friendliness: Is the software easy to use? Can field technicians accomplish tasks efficiently using this tool?
- Scheduling capabilities: How can this tool help you effectively assign tasks to field technicians? Can this app set recurring schedules for preventive maintenance and similar jobs?
- Alerts and reminders: Does this software automatically send notifications about the status of the work order?
- Tracking features: How can you keep track of your field personnel’s location and status?
- Real-time communications: Does this platform let you connect with field technicians instantly, wherever they are?
- Detailed report generation: What details does the work order report include?
- Accessibility for field workers: Can field technicians and contractors access this app on a handheld device (e.g., mobile phone, tablet)?
Work order software programs like SafetyCulture feature various scheduling, dispatching, and reporting tools for efficiently delivering job orders. Using the right tool for your organization enables you to maximize productivity while minimizing costs and delays.
Leizel Estrellas