VCP v2.1 Ground Xperience Audit Checklist
by Daniel Vasconcellos, from the Community
Use this VCP v2.1 Ground Xperience audit checklist to evaluate airport touchpoints end to end. Assess check-in cleanliness and supplies, queue management, sizers and signage, premium benefits knowledge, and line operations. Verify boarding setup, announcements, and pre-boarding, including organization by groups or rows and EU261 compliance. Review customer service counters, lost and found wayfinding, and agent conduct and uniforms. Applicable across stations and categories A+ to C, this checklist helps standardize procedures and improve customer experience and on-time performance.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.
