Customer Service Operational Audit Checklist
by David McCue Oceania Aviation, from the Community
A detailed operational checklist for airport management and staff covering all essential aspects of airport operations. The guide includes protocols for check-in procedures, queue management, premium customer handling, baggage processing, boarding procedures, safety measures, and security compliance. It outlines specific requirements for dangerous goods handling, documentation management, staff training, and emergency response procedures. The checklist ensures consistent service delivery, regulatory compliance, and optimal customer experience across all airport touchpoints. Special attention is given to quality control measures, staff training requirements, and operational safety standards. This comprehensive guide serves as a crucial tool for maintaining high operational standards in airport management.
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About author
This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.