Template

On Board Observation Audit OBS

by Auditor Admin, from the Community

This on board observation audit template helps rail operations teams evaluate passenger service and compliance on trains. It covers pre-boarding and equipment status by car type, boarding and offboarding assistance, crew behavior and uniform standards, cleanliness and trash handling, and restroom condition. The audit guides checks for cafe and dining operations including signage, menu availability, seating, announcements, reservations, and health and safety practices such as handwashing and proper meal handling. It also assesses branding, marketing, amenities, and customer interactions. Use this checklist to document observations across routes and cars, capture notes and photos, and complete sign off for quality assurance and continuous improvement.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
On-Board Observation Audit for Transportation
This on-board observation audit template helps transportation and rail teams evaluate service delivery and customer experience across routes and equipment types. Auditors can capture site details, train number, route, car number and type, then assess boarding and offboarding, cleanliness, ADA compliance, announcements, baggage handling, and seating assistance. En route, it guides checks on staff behavior, grooming and uniform standards, branding and signage, amenities, and crew practices in First Class, Business, Café, Diner, and Coach. Designed for Drummac auditors to drive consistency, safety, and service quality.
by Auditor Admin, from the Community
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Template
On Board Observation Audit Mechanical
This on board observation audit template supports passenger rail operations by standardizing checks across mechanical systems, cleanliness, signage, ADA accessibility, and on board amenities. Sections cover pre boarding status, car audits by equipment line, restroom and galley conditions, seating areas, waste management, filter and ventilation cleanliness, lighting, and safety signage. It includes criteria for working toilets and sinks, wheelchair and ADA spaces, sleeper and dining car readiness, and end of trip sign off. Suitable for rail compliance inspections and mechanical quality assurance by professional auditors.
by Auditor Admin, from the Community
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Template
Site Safety Observation Record
Use this site safety observation record to conduct quick on site checks and document hazards, controls, and actions. The checklist covers work environment and conditions such as housekeeping, fall prevention, traffic control, and environmental measures. It verifies systems and procedures including SWMS and permits. It prompts reviews of people and behavior, actions such as lifting and working at height, and protection like PPE and electrical and chemical safety. It also assesses tools, equipment, vehicles, and communication, and helps assign and track corrective actions.
by Peter Hughes, from the Community
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Template
Customer Service and Quality Assurance Site Survey
This comprehensive 110-point checklist supports consistent customer service and quality assurance across hospitality and family entertainment venues. It covers reception standards, cafe and seating presentation, servery and kitchen hygiene, allergen labeling, equipment condition, waste management, queue control, and staff training observations. Additional sections audit party rooms, play frames and electronic features, toilets, cleaning cupboards, storerooms, plant rooms, and exterior areas such as car parks and fire routes. General health and safety, uniform compliance, first aid readiness, fire checks, and data handling are also included, enabling managers to standardize inspections, capture observations, and action improvements across sites.
by Sarah Jesson, from the Community
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On Board Observation Audit OBS

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On-Board Observation Audit for Transportation

On Board Observation Audit Mechanical

Site Safety Observation Record

Customer Service and Quality Assurance Site Survey

You might also like

On-Board Observation Audit for Transportation

On Board Observation Audit Mechanical

Site Safety Observation Record

Customer Service and Quality Assurance Site Survey