Customer Service and Quality Assurance Site Survey

This comprehensive 110-point checklist supports consistent customer service and quality assurance across hospitality and family entertainment venues. It covers reception standards, cafe and seating presentation, servery and kitchen hygiene, allergen labeling, equipment condition, waste management, queue control, and staff training observations. Additional sections audit party rooms, play frames and electronic features, toilets, cleaning cupboards, storerooms, plant rooms, and exterior areas such as car parks and fire routes. General health and safety, uniform compliance, first aid readiness, fire checks, and data handling are also included, enabling managers to standardize inspections, capture observations, and action improvements across sites.