This Tornado Customer Service checklist helps frontline transport staff deliver consistent, high-quality service. It covers timely customer acknowledgment, bilingual greetings, answering questions, proactive engagement, and upselling round-trip or upcoming trips. It also checks itinerary handoff, phone etiquette and hold times, uniform and name badge compliance, and gathers customer feedback to improve service. Use this template to assess performance, identify training needs, and track service quality KPIs across locations.
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