Template

Tornado Expresso Customer Service Checklist

by Maria Cruz, from the Community

10+

Standardize front line interactions across Tornado Expresso locations with this customer service checklist. Verify timely greetings, clear introductions, answering questions, upselling round trips, issuing complete itineraries, prompt phone responses, and short hold times. Confirm staff wear uniforms and name badges, and capture customer feedback on service quality and improvements. Use this as a practical guide to audit and coach teams for consistent passenger service.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
Tornado Customer Service Checklist
This Tornado Customer Service checklist helps frontline transport staff deliver consistent, high-quality service. It covers timely customer acknowledgment, bilingual greetings, answering questions, proactive engagement, and upselling round-trip or upcoming trips. It also checks itinerary handoff, phone etiquette and hold times, uniform and name badge compliance, and gathers customer feedback to improve service. Use this template to assess performance, identify training needs, and track service quality KPIs across locations.
by Maria Cruz, from the Community
Downloads: 20+
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Tornado 1 Service and Inspection Checklist
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by Maint Harrisons, from the Community
Downloads: 0
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Template
Expresso Induction Checklist
A complete induction checklist for Expresso Drive Thru Coffee to onboard new employees. It covers pre start tasks, site access, POS setup, uniforms and equipment, employment documentation, award references, and key workplace policies. It includes phone setup for Deputy and iAuditor, orientation steps, expectations for punctuality and breaks, and procedures for sickness and unavailability. It outlines safety practices, quality standards, cost control, customer service behaviors, and roster commitments to ensure consistent, compliant operations and strong team performance.
by Kim Piavanini, from the Community
Downloads: 0
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Template
Restaurant Customer Service Checklist
This customer service checklist helps restaurants and cafes deliver consistent guest experiences. It covers cleanliness and first impressions, service etiquette, product knowledge and upselling, and till experience and speed of service. Use it to audit staff behavior, store presentation, queue times, order accuracy, and thank-you etiquette. Ideal for front-of-house teams and managers to spot gaps, coach staff, and standardize service across locations.
by Ryan Carranza, from the Community
Downloads: 10+
Get

Tornado Customer Service Checklist

This Tornado Customer Service checklist helps frontline transport staff deliver consistent, high-quality service. It covers timely customer acknowledgment, bilingual greetings, answering questions, proactive engagement, and upselling round-trip or upcoming trips. It also checks itinerary handoff, phone etiquette and hold times, uniform and name badge compliance, and gathers customer feedback to improve service. Use this template to assess performance, identify training needs, and track service quality KPIs across locations.

by Maria Cruz, from the Community

20+

Get

Template

Tornado 1 Service and Inspection Checklist

This Tornado 1 service and inspection checklist helps maintenance teams conduct routine checks on Tornado equipment. It covers visual inspections, safety systems, tooling and clamps, belt condition, door operation, and dust extraction performance. It also prompts filter replacement, hydraulic and gearbox oil changes, verification that a current risk assessment is visible, and a documented functional test to be completed by a trained person. Customize items to match your site standards and manufacturer recommendations, and record notes, findings, and corrective actions during each service.

by Maint Harrisons, from the Community

Get

Template

Expresso Induction Checklist

A complete induction checklist for Expresso Drive Thru Coffee to onboard new employees. It covers pre start tasks, site access, POS setup, uniforms and equipment, employment documentation, award references, and key workplace policies. It includes phone setup for Deputy and iAuditor, orientation steps, expectations for punctuality and breaks, and procedures for sickness and unavailability. It outlines safety practices, quality standards, cost control, customer service behaviors, and roster commitments to ensure consistent, compliant operations and strong team performance.

by Kim Piavanini, from the Community

Get

Template

Restaurant Customer Service Checklist

This customer service checklist helps restaurants and cafes deliver consistent guest experiences. It covers cleanliness and first impressions, service etiquette, product knowledge and upselling, and till experience and speed of service. Use it to audit staff behavior, store presentation, queue times, order accuracy, and thank-you etiquette. Ideal for front-of-house teams and managers to spot gaps, coach staff, and standardize service across locations.

by Ryan Carranza, from the Community

10+

Get

Tornado Expresso Customer Service Checklist

About author

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