This car rental sales audit checklist helps evaluate frontline performance across the rental journey. Review greeting and relationship building, travel needs assessment, and vehicle preferences. Confirm vehicle options and upsells such as GPS, SiriusXM, and upgrades. Verify vehicle inspection steps including spare tire check, use of a damage evaluator, tire tread depth, and fuel level communication. Present fuel choices including pre paid, post paid, and match fuel. Outline optional protection products with accurate pricing, including CDW, RAP, SLP, and PAI PEC. Conclude with a professional thank you, provide a business card, and ensure a positive handoff. Use this template to standardize service quality and drive sales outcomes across locations.
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