GP 63 Home City Branch Evaluation FY18 19

This GP 63 Home City branch evaluation checklist supports car rental locations in auditing daily operations and customer experience. It covers branch cleanliness and organization, workstation and device readiness, vehicle presentation standards, dress code, and wash bay upkeep. It prompts checks for safety and privacy practices such as firearm screening and clearing customer data from Bluetooth. Teams review SQI awareness, consistent use of sales flow and product packaging, and customer service behaviors including greeting and enthusiasm. Managers assess trainee metrics, qualification status, roadmap progress, scheduling and lunch plans, CDM completion targets, marketing cadence, and cost controls such as maintaining BUGS under 15 dollars per car.