This airport facility audit checklist is designed for car rental operations based at airports. It guides site leads through a structured review of counter and computer cleanliness, restrooms and back-office access, interior and exterior signage, lobby and window presentation, exterior customer areas including lots and ready lines, and the Emerald Club experience. It also covers customer service booths, vehicle presentation areas, lot security, exit signage, and exit booths equipped with functioning scanners. Suitable for brands such as Enterprise, Alamo, and National, the checklist helps maintain consistent standards of safety, cleanliness, and customer experience across airport locations.
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