This telecommunications site performance review template helps supervisors assess technician performance during field visits. Sections cover employee identification, customer greeting and professionalism, confirming customer needs, and upsell attempts. It includes install service order checks, customer walkthroughs of completed or pending work, equipment and tools readiness, and accurate time and note entry. For trouble calls, it guides efficient outage restoration, proper methods, and uploading readings. Space is provided for notes, strengths demonstrated, and areas for improvement to support consistent, quality service.
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