North 3 MDU Escalation Form v031218

This document provides detailed instructions for Sky field engineers handling Multiple Dwelling Unit (MDU) installations and support. It covers essential procedures including data logger testing in both standard and dSCR modes, access protocols for cabinet/switch/head end units, and proper escalation procedures. The guide emphasizes the importance of proper signal testing using SkyMaster meters, customer communication protocols, and the specific steps required for successful MDU installations. It includes detailed instructions for handling various scenarios, from successful installations to situations requiring escalation to team managers. The document also outlines important restrictions regarding equipment handling and customer expectation management, ensuring consistent service delivery across MDU installations.

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