This document serves as a comprehensive checklist for Sky service installations, ensuring both safety compliance and customer satisfaction. It covers essential aspects including arrival confirmation, pre-installation walkthrough, safety considerations for working at height, proper equipment setup, cable installation protocols, and system testing. The checklist emphasizes customer communication throughout the process, from initial consultation to final walkthrough. It includes important steps for promoting additional services like ACE, Sky Apps, and package upgrades. The document also highlights the importance of proper documentation, customer feedback through thank you cards, and quality assurance measures. This standardized approach helps maintain consistent service quality while prioritizing both technician safety and customer experience.
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