This MW Non-Negotiables checklist helps telecom retail stores uphold essential standards that drive results. Review store look, sound, and feel; customer greetings; staffing for success; and awareness of key KPIs including YoY, AAL, HS conversion, upgrade percentage, accessory profit, NBA, TEP, and SPS. Confirm daily plans are delivered by the store manager, outbound activities are underway, and event planning is scheduled. Verify sales happen on the floor, quality open-ended questions are used, referral and quote sheets are offered every time, and proper attire is worn. Track Salesforce calls, set upgrade and new appointments, route CL leads, and ask every customer key qualifying questions.
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