Ce modèle de fiche de suivi permet d’évaluer la qualité des interactions au centre d’appels: respect des scripts et protocoles, exploration des besoins, exactitude des informations, proposition de solutions, transfert d’appel, empathie et professionnalisme, ainsi que la clôture. Il inclut des champs pour les détails de l’appel, l’évaluateur, les remarques et recommandations, et les signatures. Utilisez SafetyCulture pour capturer les résultats, générer des rapports et analyser les tendances afin d’améliorer en continu l’expérience client et la performance des téléopérateurs.
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Digitize team workflows
Turn your workflows into digital templates or checklists so your team can conduct inspections efficiently and access them from any device.
Reduce manual errors
Help your team complete tasks more accurately with digital templates that minimize errors from manual processes.
Create and share inspection reports
Generate inspection reports and share them with your team and stakeholders to keep everyone informed.
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This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.