Template

Call Center Audit Checklist 888 Info

by Umrbek Murtazayev, from the Community

10+

Evaluate call center performance with this 888 Info audit checklist. Review agent greeting, verify client number, confirm call purpose, and assess problem resolution and professionalism. Check customer history review, accuracy of information, and responsiveness. Measure communication skills, active listening, empathy, tone consistency, and language use. Ensure confidentiality for students, staff, and systems. Verify minimal silence, correct closing, and satisfaction confirmation, with a reminder for call rating. Use this template to standardize QA, coach agents, and improve customer experience.

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With SafetyCulture you can

Digitize any process, procedure or policy

Eliminate mistakes made by paper-based processes

Create and share professional reports instantly

Confirm accountability and compliance with a digital log

About author

Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.

Template
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by Umrbek Murtazayev, from the Community
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Call Center Audit Checklist 888 Info

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Call Center Audit for Education Support

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Call Centre and TSA Call Monitoring Form

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You might also like

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