Klinik Call Center Audit Form

This Klinik Call Center Audit Form helps healthcare teams evaluate the quality of patient phone interactions. The checklist covers greeting and professionalism, clear communication, empathy, active listening, responsiveness, and efficiency, including prompt answer times and hold-time etiquette. It guides reviewers to assess problem identification and resolution, the accuracy and completeness of information provided, verification of patient status and contact details, and a patient‑centric approach. Final sections confirm proper call closure and capture observations and recommendations. Use this customizable template to drive consistent call handling, improve patient experience, support staff coaching, and strengthen compliance across clinic call centers.