This retail Leader on Duty monthly audit helps store leaders evaluate daily execution across customer engagement, people leadership, operations, and financial performance. The checklist covers Customer First behaviors such as proactive assistance, GREET coaching, handling concerns, and security interactions. It reviews Great People routines including pep talks, department manager visibility, coaching, and conflict resolution. Operational Excellence examines staffing at registers, merchandising, cleanliness, stockrooms, fitting rooms, restrooms, and inventory follow ups. Deliver Financials tracks sales and acquisition goals, performance visibility, and action plans. Complete the tool on the sales floor, capture observations and notes, and share results for follow up.
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