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Waitrose Customer Journey Review for Shell Retailers

by Mohideen Ramzi, from the Community

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This customer journey review template helps assess Shell retailer sites that feature the Waitrose proposition. It guides auditors through key areas such as forecourt experience, product availability, display standards, pricing and POS compliance, housekeeping, temperature controls, and service quality at checkouts. Dedicated sections cover Waitrose categories including Food to Go, Dinner for Tonight, Chilled Top Up, Grocery and Seasonal, Wines and Beers, and Non-Food, as well as Shell categories like Jamie Oliver Food to Go, Car Care and Phone Tech, and Impulse and Queue systems. The checklist supports scoring, highlights top opportunities, tracks central issues, and includes fields for visit context and signatures to drive consistent retail standards and improved customer experience.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.