TBP Retail Area Support Manager Store Audit
by Nuala Delaney, from the Community
This TBP Retail store audit checklist helps area support managers assess store standards and operational compliance across locations. It covers first impressions, external areas and POS, till and back-of-house checks, sales targets and team plans, product knowledge and merchandising displays, stock levels with best-before-date controls for traded items and supplies, and completion of daily opening, mid, and closing sheets. It includes temperature logs and goods-in checks for pastry, meals, and traded items, deli traceability, weekly cleaning and hygiene tasks with D10 compliance, and restroom standards. A retail coffee program audit reviews equipment servicing, timing, dosage, grinder checks, and Costa management. Cash management covers floats, till differences, spot checks, and GSLS records. Margin, waste and discounting practices, brand standards, team presentation and uniforms, HR records, rosters, training files, and store communications are also reviewed. Scoring and corrective actions support continuous improvement.
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