Checklist en espanol para auditar estandares operativos de servicio automotriz en concesionarios Grupo Q. Cubre recepcion y atencion al cliente, control y programacion de OT, procesos de taller, KPIs de productividad y eficiencia, controles de calidad, lavado, entrega del vehiculo, gestion de garantias, instalaciones, mercadeo y servicio express. Incluye evidencias requeridas, responsables y marcas involucradas como Chrysler, Hyundai, Nissan e Isuzu. Ideal para evaluar cumplimiento, mejorar experiencia del cliente y optimizar tiempos y procesos en postventa.
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