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RGM Store Visit Customer Promise Checklist

by simon halsey, from the Community

Downloads: 30+
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This RGM store visit checklist guides branch reviews against the five Customer Promise pillars. Assess people performance, rewards, reviews, recruitment, PDPs, and PULSE. Check commercial execution including Right Sell targets, daily briefs, planograms, demos, posters, and iD pitch. Evaluate connectivity KPIs such as PPCR, postpay volume, £ per box, and multiplay. Review services performance for Geek Squad, Checkpoint, and upgrades. Measure customer experience via WCSS, detractor recovery, mystery shop readiness, and Pinpoint behaviours. Validate operational efficiency across security, compliance, banking, stock controls, and routines. Capture findings, add images, and agree SMART next steps.

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With SafetyCulture you can

Digitize any process, procedure or policy
Eliminate mistakes made by paper-based processes
Create and share professional reports instantly
Confirm accountability and compliance with a digital log

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Community

This community page makes available free workplace checklists and templates created by other users within the SafetyCulture community. SafetyCulture has re-published this content and where possible, has credited the original author. SafetyCulture has not verified the accuracy, reliability or suitability of any community content. You agree that your use of any of this content is in accordance with SafetyCulture’s Terms and Conditions.